The power of words is incredible, isn’t it? I was on the phone this afternoon with my pharmacist, ordering a refill of my son’s heart medication. Most of the people at the pharmacy are pleasant, but this one pharmacist always sounds as though I dragged him out of bed with my phone call. This is how it went:
Him: (in Eeyore’s voice) Hello. How can I help you.
Me: I need a refill of a prescription.
Him: What’s the name?
Me: Alex (his last name).
Him: Is it the mixture?
Me: Yes, that’s right.
Him: I can’t have it ready for you before tomorrow night.
Me: Oh. I need it in the afternoon.
Him: We’re busy.
Me: Can you deliver it?
Him: I guess. If it’s ready before the 4:00 delivery goes out.
Me: Okay then.
Him: Okay, bye.
Ah, the power of words. And of attitude. I wanted to say, How the hell can you be so busy when your service is lousy and you sound so miserable all the time? Cheer the fuck up! But I didn’t. What I also didn’t say was that I needed a bunch of other stuff at the pharmacy tomorrow and I was going to get it all at once. But because of his bad service and his I’m-too-tired-for-this/busy-for-your-business attitude, I’ll go somewhere else to spend my money.
Today’s “Power” prompt came from 20/20 Hines Sight. You can find her blog here: https://2020hines-sight.com/
And, of course, very special thanks to Dan for hosting the prompt for me today! Make sure you go and visit his most excellent and entertaining blog here: http://nofacilities.com/
Finally, you can read more Just Jot It January posts and find out how to join in here: https://lindaghill.com/2017/01/09/jusjojan-daily-prompt-jan-9th17/ You can start any time!
January 10, 2017 at 5:19 am
Poor service is common in India, especially when the guys know they have a monopoly. The bus guys, the restaurant guys, the shopkeeeper… They all act like they are doing you a favor – we are virtually taken to ransom by the power they hold. Customer is king… When the supplier lets them.
Wow… I was pissed, wasn’t I??
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January 10, 2017 at 3:31 pm
And no wonder! How frustrating that must be, Praj!
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January 10, 2017 at 5:03 am
Ugh. That’s awful. Saying that, I’d probably sound the same on the phone, but there’s a reason I don’t work with people. 😉
We walk into our pharmacy, and they know right away who it’s for. The joys of living in a small town(sometimes it *actually* is a joy).
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January 10, 2017 at 3:32 pm
Yep, I’ve had service like that. It’s so nice, isn’t it? 🙂
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January 10, 2017 at 1:49 am
Yeah, why is it that pharmacists always sound like they are doing you a massive favour?
It’s like they’re bestowing health upon you and you should bow to their expertise in having saved you from certain doom. They’re all frustrated doctors, I’m sure.
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January 10, 2017 at 3:33 pm
Haha! That must be it.
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January 10, 2017 at 1:30 am
Oh the tone of a voice can really have a big effect on how it makes others feel!
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January 10, 2017 at 3:33 pm
It really does. 😛
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January 10, 2017 at 3:38 pm
That’s why my teacher voice is a fantastic party trick … it’s amazing how many people straighten up in their seats when I use it… adults and kids alike!!!
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January 10, 2017 at 3:38 pm
You’ll have to teach me that one! Haha!
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January 10, 2017 at 3:41 pm
Lol!!! Ok, that’ll be one point of conversation at our lunch then!!!!
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January 10, 2017 at 3:53 pm
Excellent! 😀
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January 10, 2017 at 4:00 pm
😁
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January 9, 2017 at 10:38 pm
I wonder if he had said the same words with a friendly, apologetic tone if it would have helped at all. Some people seem to have no idea how Eey0rish they sound. I’d be looking for a customer feedback line to let them know he needs training in customer communications. Either that or some pixie dust.
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January 10, 2017 at 3:36 pm
Looking for a customer feedback line isn’t a bad idea, though the pixie dust would be fun. 🙂
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January 9, 2017 at 10:07 pm
As soon as you wrote “Eyeore voice,” the whole post changed. I could hear it. 🙂
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January 9, 2017 at 10:35 pm
Can you imagine the poor people who have to work with that guy 8 hours a day? 🙄
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January 10, 2017 at 5:49 pm
Um, yes. I have been posting quite a bit about working with bitches. Maybe not the same thing as chronic Eyeore, but not pleasant, either.
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January 10, 2017 at 7:30 pm
Nothing worse than working somewhere you dislike the people! 😦
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January 9, 2017 at 9:28 pm
Whatever happened to customer service? Ha.
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January 9, 2017 at 9:37 pm
I wish I knew. *sigh*
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January 9, 2017 at 7:18 pm
Great post. A lot of businesses (employees) seem to forget that there so many competitors out there and that you have to win/earn every customer every day.
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January 9, 2017 at 9:30 pm
Indeed. I wouldn’t go in there at all if it wasn’t the closest place to where I live.
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January 9, 2017 at 6:39 pm
I really hope he has another bad day tomorrow or a firy spread pixie dust on him and he finds himself ridiculously cheerful tomorrow!
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January 9, 2017 at 7:05 pm
Ha! Yeah, that would be fun! 😀
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January 9, 2017 at 6:39 pm
It drives me crazy when people who make a living by selling stuff don’t seem to want to let you buy that same stuff.
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January 9, 2017 at 7:04 pm
I know, right? Maybe he’ll just stay in bed where I can’t reach him. 😛
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January 9, 2017 at 6:37 pm
Ugh. There’s one in every group, am I right?
Today, Mentor called to schedule a training seminar that SHE WAS ASKED TO ATTEND, and when she called, the man WHO SOLICITED HER ATTENDANCE said, “Uhhhh…I’m really busy right now, can I maybe call you back?” We were like, Then don’t answer your phone, duh! Bleh.
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January 9, 2017 at 7:03 pm
Yep, they’re everywhere. Bleh is right.
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