Linda G. Hill

Life in progress

Just Jot It Jan 9 – Power

30 Comments

The power of words is incredible, isn’t it? I was on the phone this afternoon with my pharmacist, ordering a refill of my son’s heart medication. Most of the people at the pharmacy are pleasant, but this one pharmacist always sounds as though I dragged him out of bed with my phone call. This is how it went:

Him: (in Eeyore’s voice) Hello. How can I help you.

Me: I need a refill of a prescription.

Him: What’s the name?

Me: Alex (his last name).

Him: Is it the mixture?

Me: Yes, that’s right.

Him: I can’t have it ready for you before tomorrow night.

Me: Oh. I need it in the afternoon.

Him: We’re busy.

Me: Can you deliver it?

Him: I guess. If it’s ready before the 4:00 delivery goes out.

Me: Okay then.

Him: Okay, bye.

Ah, the power of words. And of attitude. I wanted to say, How the hell can you be so busy when your service is lousy and you sound so miserable all the time? Cheer the fuck up! But I didn’t. What I also didn’t say was that I needed a bunch of other stuff at the pharmacy tomorrow and I was going to get it all at once. But because of his bad service and his I’m-too-tired-for-this/busy-for-your-business attitude, I’ll go somewhere else to spend my money.

jjj-2017

Today’s “Power” prompt came from 20/20 Hines Sight. You can find her blog here: https://2020hines-sight.com/

And, of course, very special thanks to Dan for hosting the prompt for me today! Make sure you go and visit his most excellent and entertaining blog here: http://nofacilities.com/

Finally, you can read more Just Jot It January posts and find out how to join in here: https://lindaghill.com/2017/01/09/jusjojan-daily-prompt-jan-9th17/ You can start any time!

Author: LindaGHill

There's a writer in here, clawing her way out.

30 thoughts on “Just Jot It Jan 9 – Power

  1. Poor service is common in India, especially when the guys know they have a monopoly. The bus guys, the restaurant guys, the shopkeeeper… They all act like they are doing you a favor – we are virtually taken to ransom by the power they hold. Customer is king… When the supplier lets them.

    Wow… I was pissed, wasn’t I??

    Like

  2. Ugh. That’s awful. Saying that, I’d probably sound the same on the phone, but there’s a reason I don’t work with people. 😉
    We walk into our pharmacy, and they know right away who it’s for. The joys of living in a small town(sometimes it *actually* is a joy).

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  3. Yeah, why is it that pharmacists always sound like they are doing you a massive favour?
    It’s like they’re bestowing health upon you and you should bow to their expertise in having saved you from certain doom. They’re all frustrated doctors, I’m sure.

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  4. Oh the tone of a voice can really have a big effect on how it makes others feel!

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  5. I wonder if he had said the same words with a friendly, apologetic tone if it would have helped at all. Some people seem to have no idea how Eey0rish they sound. I’d be looking for a customer feedback line to let them know he needs training in customer communications. Either that or some pixie dust.

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  6. As soon as you wrote “Eyeore voice,” the whole post changed. I could hear it. 🙂

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  7. Whatever happened to customer service? Ha.

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  8. Great post. A lot of businesses (employees) seem to forget that there so many competitors out there and that you have to win/earn every customer every day.

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  9. I really hope he has another bad day tomorrow or a firy spread pixie dust on him and he finds himself ridiculously cheerful tomorrow!

    Liked by 1 person

  10. It drives me crazy when people who make a living by selling stuff don’t seem to want to let you buy that same stuff.

    Like

  11. Ugh. There’s one in every group, am I right?
    Today, Mentor called to schedule a training seminar that SHE WAS ASKED TO ATTEND, and when she called, the man WHO SOLICITED HER ATTENDANCE said, “Uhhhh…I’m really busy right now, can I maybe call you back?” We were like, Then don’t answer your phone, duh! Bleh.

    Like

  12. Pingback: Just Jot It Jan 9 – Power — Linda G. Hill | gramirezblog

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