Team Pepper (aka Team AWESOME) captain Mr. Mark has been kind enough to conduct a social media experiment on my behalf, to get Best Buy’s attention. Check out his post and let’s see how far this can go.
THANK YOU, MR. MARK!!!
She took her broken laptop to her Geek Squad reps with a battery problem half a year ago. The battery they ordered just came in. It was the wrong battery. They want her to wait around some more.
She wondered in her little story why they don’t give her a new laptop. Take a look at the happy Geek Squad agents in the logo I culled directly from their site above? Don’t they look like they might get on the phone, call headquarters, and get the OK to…
After posting about yesterday’s disaster of a day, I thought I’d write a quick update on how my today is going so far.
To start with, I slept in an hour past the time I ignored my first alarm, so I didn’t drag myself out of bed until 6:30 – which is like noon for me. Okay, I’m exaggerating a little. But I’m not beyond saying truthfully that I was exhausted. That meant Alex didn’t get on the bus this morning, because he was still feeding when it came by. The good news is, he was feeling much better. For him it was like yesterday never happened, which makes me want to scream in frustration and cry with joy, simultaneously.
With him off to school, I gathered up my laptop for a trip back to Best Buy, to complain that they didn’t fix my problem. I was told first off, that they didn’t change the battery after all.
Me: But… you told me you did! (This was to the same Geek Squad guy I talked to yesterday.)
Geek Squad Guy: (Looking through a pamphlet.) They didn’t change it because it wasn’t under warranty.
Me: But… I was told when I brought it in that it was.
Geek Squad Guy: Hmmm… (wanders away)
For a full two minutes (2 minutes!) I stood and stewed. Then he came back.
Geek Squad Guy: Your warranty didn’t cover the battery, but I just talked to my manager and I’ll order you another one and replace it for free. Sorry about the confusion.
Me: (Jumping up and down with glee and reaching over the counter to kiss him…) (Okay, not really. I might have smiled a little.) Thanks.
Their extended warranties are a bit pricey, yes. But they’re so worth it. My first laptop proved to be a lemon. They replaced it with a brand new one, two and a half years after I bought it, after three major repairs. Can’t really beat that. The one that replaced it had a problem with the power cord connection (in the machine) so I sent it back with a week left to go on the three year warranty. It came back with that fixed, plus they discovered it needed a new motherboard; it hadn’t broken yet, but was on its last legs. And now that they have a free loaner program, even if I end up with a lemon, I’m never without a computer. I actually HOPE I buy a lemon.
(From geeksquad.com) 
lindaghill.com 