Life in progress


Hey, Geek Squad, give Linda G. a new laptop

Team Pepper (aka Team AWESOME) captain Mr. Mark has been kind enough to conduct a social media experiment on my behalf, to get Best Buy’s attention. Check out his post and let’s see how far this can go.
THANK YOU, MR. MARK!!!

Mark Bialczak

I think Linda G. Hill deserves a brand new laptop from her local Geek Squad.

Do you want to become part of a grand blogging/social media experiment with me today?

Reblog. Share. See how far we can get this statement out, out, out.

Here’s the back story, as I was reminded by Nano Poblano teammate Linda G’s post Friday.

(From geeksquad.com) (From geeksquad.com)

She took her broken laptop to her Geek Squad reps with a battery problem half a year ago. The battery they ordered just came in. It was the wrong battery. They want her to wait around some more.

She wondered in her little story why they don’t give her a new laptop. Take a look at the happy Geek Squad agents in the logo I culled directly from their site above? Don’t they look like they might get on the phone, call headquarters, and get the OK to…

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Nano Poblano – Day 21: Oh yes, I went there

How it should have gone:

Geek Squad Mike: How can I help you?

Me: I’ll start at the beginning, shall I? Here we go. In April, or maybe even March, I came in with my laptop because the battery was shutting the machine off at 70% power. You took it and you “fixed” it, but the battery was still fucked. So your manager promised me a new battery. Last week–yes, 7 or 8 months later–I finally got my new battery. I’d like to know if you can put it in for me. …oh wait! I can answer that question for you. NO! You can’t put my new battery in because you ordered the wrong one!

Geek Squad Mike: I have no idea which idiot ordered the wrong battery for you: here’s a new laptop, free of charge!

 

How it actually went:

Geek Squad Mike: How can I help you?

Me: I got the wrong battery.

Geek Squad Mike: What’s your phone number, I’ll look that up for you.

Ten minutes later:

Geek Squad Mike: (who has been joined by Geek Squad Dillon) We can order the new battery for you. I’ll leave you with Dillon: he knows more than I do. He’s the computer genius.

Me: Yes, he’s the computer genius who ordered the wrong battery for me last time.

 

For some reason, Geek Squad Dillon didn’t think that was funny.

True story.

 

This true story has been brought to you in conjunction with Mr. Mark:

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and PoBloCompMo

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Why I Love Best Buy’s Warranties and Other Updates

After posting about yesterday’s disaster of a day, I thought I’d write a quick update on how my today is going so far.

To start with, I slept in an hour past the time I ignored my first alarm, so I didn’t drag myself out of bed until 6:30 – which is like noon for me. Okay, I’m exaggerating a little. But I’m not beyond saying truthfully that I was exhausted. That meant Alex didn’t get on the bus this morning, because he was still feeding when it came by. The good news is, he was feeling much better. For him it was like yesterday never happened, which makes me want to scream in frustration and cry with joy, simultaneously.

With him off to school, I gathered up my laptop for a trip back to Best Buy, to complain that they didn’t fix my problem. I was told first off, that they didn’t change the battery after all.

Me: But… you told me you did! (This was to the same Geek Squad guy I talked to yesterday.)

Geek Squad Guy: (Looking through a pamphlet.) They didn’t change it because it wasn’t under warranty.

Me: But… I was told when I brought it in that it was.

Geek Squad Guy: Hmmm… (wanders away)

For a full two minutes (2 minutes!) I stood and stewed. Then he came back.

Geek Squad Guy: Your warranty didn’t cover the battery, but I just talked to my manager and I’ll order you another one and replace it for free. Sorry about the confusion.

Me: (Jumping up and down with glee and reaching over the counter to kiss him…) (Okay, not really. I might have smiled a little.) Thanks.

Their extended warranties are a bit pricey, yes. But they’re so worth it. My first laptop proved to be a lemon. They replaced it with a brand new one, two and a half years after I bought it, after three major repairs. Can’t really beat that. The one that replaced it had a problem with the power cord connection (in the machine) so I sent it back with a week left to go on the three year warranty. It came back with that fixed, plus they discovered it needed a new motherboard; it hadn’t broken yet, but was on its last legs. And now that they have a free loaner program, even if I end up with a lemon, I’m never without a computer. I actually HOPE I buy a lemon.

Fixes are still nil – but I haven’t given up.


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…And Then Nothing Gets Fixed

I was walking out of Best Buy at 12:45 today when I got a call from Alex’s school. He was in the office, feeling unwell; would I come and get him. That’s not really a question. Ever. It’s a command. So I threw gently placed my newly repaired laptop in the car and drove over to get him. Best Buy had had my laptop for a week. It was shutting down without warning on battery power when the charge reached 66%. I figured it was a defective battery – they changed both it AND gave it a new hard drive.

Anyhow, I got to the school and was informed that my darling little son was feeling tired and wanted to go home. Yeah, not much of a reason. BUT, one I have no choice but to take seriously. First was the arrhythmia from the weekend, coupled with cold sweats a couple of days ago and then I was informed by the teacher that his lips had gone blue three times last week (thanks for letting me know sooner) and this all adds up in my mind to congestive heart failure. Regardless of the fact that he just went for an echocardiogram last week that showed no new problems, and ignoring the impish look of “I’m faking this” on his dear little face, I decided to take him to the emergency.

Six (count ’em) 6 hours later, we arrived back home. The EKG they did today showed there were no issues with his heart – neither did the x-ray. However, I must give honourable mention to the people who kept me entertained in the waiting room. The first was a heavily tattooed lady who lost her $1.50 in a vending machine and proceeded to inform a security guard at the top of her lungs, “IT WASN’T JUST A PENNY!” The second, and most impressive by far, was an elderly lady who clearly had no idea where she was, demanded in a tone fit for a Shakespearean Queen to be let out of her cage. Seriously, if that woman wasn’t still an opera singer – and her annunciation! It was out of this world!

Where was I? Oh yes, back at home. I ate my dinner while Alex was hooked up to his feeding pump and then I got my laptop out. New hard drive meant all the crap that comes with a factory-installed OS was present and accounted for, as was the particularly loathed Internet Explorer. So I’m sitting on my couch, miserably getting rid of everything I don’t want and … poof! 66% the laptop shuts down.

I’ll be taking the computer back to Best Buy tomorrow. Hopefully I won’t be taking the kid back to emerg. Still, don’t really know what’s wrong with either of them.