Team Pepper (aka Team AWESOME) captain Mr. Mark has been kind enough to conduct a social media experiment on my behalf, to get Best Buy’s attention. Check out his post and let’s see how far this can go.
THANK YOU, MR. MARK!!!
She took her broken laptop to her Geek Squad reps with a battery problem half a year ago. The battery they ordered just came in. It was the wrong battery. They want her to wait around some more.
She wondered in her little story why they don’t give her a new laptop. Take a look at the happy Geek Squad agents in the logo I culled directly from their site above? Don’t they look like they might get on the phone, call headquarters, and get the OK to…
I was walking out of Best Buy at 12:45 today when I got a call from Alex’s school. He was in the office, feeling unwell; would I come and get him. That’s not really a question. Ever. It’s a command. So I threw gently placed my newly repaired laptop in the car and drove over to get him. Best Buy had had my laptop for a week. It was shutting down without warning on battery power when the charge reached 66%. I figured it was a defective battery – they changed both it AND gave it a new hard drive.
Anyhow, I got to the school and was informed that my darling little son was feeling tired and wanted to go home. Yeah, not much of a reason. BUT, one I have no choice but to take seriously. First was the arrhythmia from the weekend, coupled with cold sweats a couple of days ago and then I was informed by the teacher that his lips had gone blue three times last week (thanks for letting me know sooner) and this all adds up in my mind to congestive heart failure. Regardless of the fact that he just went for an echocardiogram last week that showed no new problems, and ignoring the impish look of “I’m faking this” on his dear little face, I decided to take him to the emergency.
Six (count ’em) 6 hours later, we arrived back home. The EKG they did today showed there were no issues with his heart – neither did the x-ray. However, I must give honourable mention to the people who kept me entertained in the waiting room. The first was a heavily tattooed lady who lost her $1.50 in a vending machine and proceeded to inform a security guard at the top of her lungs, “IT WASN’T JUST A PENNY!” The second, and most impressive by far, was an elderly lady who clearly had no idea where she was, demanded in a tone fit for a Shakespearean Queen to be let out of her cage. Seriously, if that woman wasn’t still an opera singer – and her annunciation! It was out of this world!
Where was I? Oh yes, back at home. I ate my dinner while Alex was hooked up to his feeding pump and then I got my laptop out. New hard drive meant all the crap that comes with a factory-installed OS was present and accounted for, as was the particularly loathed Internet Explorer. So I’m sitting on my couch, miserably getting rid of everything I don’t want and … poof! 66% the laptop shuts down.
I’ll be taking the computer back to Best Buy tomorrow. Hopefully I won’t be taking the kid back to emerg. Still, don’t really know what’s wrong with either of them.
(From geeksquad.com) 
lindaghill.com 